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Archive for September, 2010

HTC Touch 2 (T3320) do not have GPS antenna

Posted by karthikjcecs on September 17, 2010

I always wanted to buy a phone that should have all the features around, like 3G, wi-fi, gps, camera, email, office suite everything. So I purchased Samsung jet and most of you know the whole story – here it is. Then I thought of going to a good windows mobile so that any application can be installed. So I decided and purchased HTC Touch 2.  It working fine but whenever I tried to use GPS it used to fail saying “GPS signal is too weak”.  Searched in the web and did whole bunch of tweaks to get the GPS working but failed, failed and failed. Every where there was a mention of “QuickGPS” application, but it was not found on my phone, so I called up the customer care asking help for installing QuickGPS application. Unfortunately they told “There is no GPS antenna in this model !!!!”. The website clearly tells that there is internal gps antenna!! – http://www.htc.com/in/product/touch2/specification.html, this website is specific to India also. Another proof is http://www.htc.com/in/howto.aspx?p_id=301&id=80 ( Again India specific link ).  Let me paste the response from HTC –

Dear karthik,

Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns. To clarify your issue, you stated that: You are facing issue with the GPS. Regarding this we understand that you are facing issue with the GPS, we would like to intimate you that HTC Touch2 (T3320) does not have inbuilt GPS. If you want to use the GPS, you will have to use an external antenna.You may search for the external antenna in the local market. You can also call our Call Center at: 1800 11 33 77 if you have further questions. Thank you once again for your continued patronage.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10INCW38ENA000468.

Sincerely,

Neha

HTC

Unfortunately they have two versions for the same model, T3333 and T3320. T3320 is the special version and I, the unlucky guy to pick up without even knowing that there are two versions of the same handset.  I asked the croma sales executive 100 times if gps is supported and he always used to say “Yes, Yes, Yes “. But the second link definitely miss leading, one who is reading that will not even know that there are 2 versions of the handset.

Why are big big companies miss leading and the miss leading happens to me always? Should I fight again or what?

Other proud HTC Touch 2, check your model by Start->Settings->System->Device Information->Identy(Tab), if it says T3333 they you are fine, you can use GPS happily, if it says T3320 then join me.

Posted in personel | 4 Comments »

The end for Samsung frustration

Posted by karthikjcecs on September 4, 2010

I had been talking about my purchase of Samsung jet phone and the problems that I had faced few months back. Finally the END for all the frustration. Know what, Samsung reimbursed the whole bill amount ( INR 19000 )  on 1 Sept 2010.

I directly dealt with Service manager in their head service office at Bangalore.  He had promised me that he will do something but takes some time, ultimately he kept his words and arranged for the full reimbursement. Normally they would try to repair but in my case the hardware was not available it seems. If hardware not available a replacement will be given, but I think they are going to stop the model, so they gave back money.

History:

I had purchased on Samsung Jet phone and sud suddenly it stopped working after 5 months of purchase, the reason was processor burnt internally. Had given the phone to service center 4 months back.

Posted in purchase, Samsung Jet | 2 Comments »